1INTRODUCTION

1.1 About This Policy

This Privacy Policy ("Policy") explains how personal information is collected, used, shared, and protected when you use our website (www.lunaarvision.com), our mobile applications, and our AI-powered digital experience services (collectively, the "Services") provided by Taiga Teknoloji Anonim Şirketi ("LUNAAR", "we", "us", "our").

1.2 Data Controller

Taiga Teknoloji Anonim Şirketi, located at Çifte Havuzlar Mah. Eski Londra Asfaltı Cad. Kuluçka Merkezi A1 Blok No 151, Yıldız Teknik Üniversitesi - Teknopark, Esenler / İstanbul, Turkey, is the data controller responsible for your personal data.

1.3 Contact Information

For questions related to privacy:

Email: spark@lunaarvision.com

Data Protection Officer: spark@lunaarvision.com

Phone: +90 532 494 42 64

2INFORMATION WE COLLECT

2.1 Information You Provide Directly

Account Information:

Full name
Email address
Phone number (optional)
Username and password
Date of birth (for age verification)
Company information (for business accounts)

Payment Information:

Billing name and address
Payment method details (processed by iyzico)
Transaction history
Invoice information

Content and Files:

Images uploaded for processing
Created or modified 3D models
User-generated content and preferences
Feedback and support communications

2.2 Information Collected Automatically

Usage Data:

Service features used
Frequency and duration of use
Credit consumption patterns
Error reports and performance data

Device Information:

Device type and operating system
Browser type and version
IP address and approximate location
Device identifiers
Screen resolution and settings

Cookies and Tracking:

Session cookies
Preference cookies
Analytics cookies
Marketing cookies (with consent)

2.3 Information Received from Third Parties

Payment Processors:

Transaction verification data from iyzico
Payment status and history

Authentication Providers:

Account verification from OAuth providers (if any)
Basic profile information from social login

Analytics Services:

Aggregate usage patterns
Performance metrics

3HOW WE USE YOUR INFORMATION

3.1 Providing Services

We use your information to:

Create and manage your account
Process your transactions
Provide AI-powered services
Manage credit allocation and usage
Provide customer support
Send service-related communications

3.2 Improving Services

We use information to:

Analyze usage patterns and trends
Improve AI model performance
Develop new features and services
Fix bugs and technical issues
Conduct research and development

3.3 Legal and Security

We use information to:

Comply with legal obligations
Enforce our Terms of Service
Detect and prevent fraud
Protect rights and safety
Respond to legal requests

3.4 Marketing and Communication

With your consent, we use information to:

Send promotional materials
Inform you about new features
Provide personalized recommendations
Conduct surveys and research

4LEGAL BASIS FOR PROCESSING

We process your personal data based on the following grounds:

4.1 Performance of a Contract

Account creation and management
Service provision
Payment processing
Customer support

4.2 Legitimate Interests

Service improvement
Security and fraud prevention
Analytics and research
Direct marketing (where permitted)

4.3 Legal Obligations

Tax and accounting requirements
Law enforcement cooperation
Regulatory compliance

4.4 Consent

Marketing communications
Cookie placement
AI model training (optional)
Sensitive data processing

5HOW WE SHARE YOUR INFORMATION

5.1 Service Providers

We share your data with third-party providers who help us:

Payment Processing: iyzico for transaction management
Cloud Infrastructure: AWS/Google Cloud for hosting
Analytics: Google Analytics for usage insights
Communication: Email and SMS service providers
Support: Customer service platforms

5.2 Business Transfer

In the event of a merger, acquisition, or asset sale, your information may be transferred to the successor entity.

5.3 Legal Requirements

We may disclose information when required by:

Court orders or subpoenas
Government investigations
Law enforcement requests
National security requirements

5.4 With Your Consent

With your explicit consent, we share information for:

Third-party integrations you authorize
Public profiles or galleries (if any)
Research partnerships

5.5 Aggregate Information

We may share anonymized, aggregate data that cannot identify you for:

Industry reports
Academic research
Service improvements

Privacy Policy